Abstract:
Enterprise Resource Planning (ERP) systems have become increasingly popular
among organisations worldwide, aiming at streamlining business processes and
enhance overall efficiency. This article investigates the essence of ERP adoption
in Zimbabwe, focusing on the motivations and critical factors contributing to
successful implementation within organisations. A qualitative methodology was
employed, involving 12 participants from four companies who have
implemented ERP systems. Interviews and document analysis were used as
methods for collecting data. The findings reveal that the main motivations for
ERP adoption in Zimbabwe are centred around modernising the information
technology (IT) environment, replacing aging systems, improving operational
efficiency and enhancing customer satisfaction. Moreover, the research
identifies critical success factors that significantly influence the implementation
of ERP systems. Executive management support emerges as a crucial factor,
indicating the importance of top-level commitment and leadership in driving
successful implementation. Additionally, company-wide support, a positive
organisational culture that embraces change and meaningful user involvement,
are highlighted as vital factors in ensuring the successful adoption and
utilisation of ERP systems. The findings provide valuable insights for
organisations considering, or in the process of, implementing ERP systems in
Zimbabwe, and for researchers and practitioners in the field of information
systems and technology management. By understanding the motivations and
critical success factors, organisations can make informed decisions and develop
effective strategies for successful ERP implementation in Zimbabwe.
Description:
The purpose of the Oikos - The Zimbabwe Ezekiel Guti University Bulletin
of Ecology, Science Technology, Agriculture and Food Systems Review
and Advancement is to provide a forum for scientific and technological
solutions based on systems approach and thinking as the bedrock of
intervention.
