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Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.].

Contributor(s): Material type: TextSeries: Series on technology management ; v. 11Publication details: London : Imperial College Press ; Hackensack, NJ ; London : Distributed by World Scientific Publishing Co., c2006.Description: viii, 323 p. : illSubject(s): Genre/Form: DDC classification:
  • 658.5/75 22
LOC classification:
  • HF5415.153 .I586 2006eb
Online resources:
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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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